Frequently Asked Questions

Products & Technology

Our packaging machinery equipment covers filling, closing, labeling and complete packaging line solutions. Below are frequently asked questions about our product technology features.

What are the precision and capacity of your filling machines?

Our filling machines feature advanced servo control systems with precision up to ±1%, capable of handling liquids, pastes, powders and various materials. Production capacity ranges from 50-2000 pieces per minute, customizable according to your production requirements. All equipment is equipped with high-precision sensors and real-time monitoring systems to ensure consistency of every product.

What types of containers and materials can your equipment handle?

Our equipment offers high flexibility and compatibility. Filling machines can handle glass bottles, plastic bottles, aluminum cans, tubes and various containers; closing machines support screw caps, press caps, heat sealing and other closing methods; labeling machines can be applied to round, square, irregular and various container shapes. For materials, our system can handle liquids, pastes, powders, granules, etc., with temperature range from above 0°C to 80°C. All material-contact components use food-grade or pharmaceutical-grade stainless steel.

After-Sales Service & Support

We provide comprehensive after-sales service system including technical support, maintenance, spare parts supply and personnel training. Our goal is to ensure your production line always operates at peak performance.

What is the warranty period and technical support?

All equipment comes with 12-month comprehensive warranty, with major components extended to 24 months. We provide 24/7 technical support hotline with remote diagnostics and on-site repair services. We have service centers in major cities nationwide with average response time not exceeding 4 hours. Additionally, we provide free operator training and regular maintenance plans to ensure your team can fully utilize all equipment features.

Does the equipment comply with food and pharmaceutical industry standards?

Fully compliant. Our equipment has passed ISO 9001 quality management system certification, CE certification, and FDA certification. For the food industry, our equipment complies with GB 14881 "General Hygiene Code for Food Production" and GB 2760 "Food Additive Usage Standards". For the pharmaceutical industry, our equipment complies with GMP regulations and YY 0648 "Medical Devices - Sterilization - Ethylene Oxide" and other related standards. All product-contact surfaces use food-grade and pharmaceutical-grade compliant materials that are easy to clean and sterilize.

Compliance & Certifications

Our equipment complies with international standards and industry regulations, ensuring your production process is safe and compliant.

Does the equipment support automation integration and data collection?

Yes, all our equipment is equipped with advanced PLC control systems and data collection modules. Equipment can seamlessly integrate with your existing MES and ERP systems, supporting real-time data upload and remote monitoring. We provide standard communication interfaces (Modbus, OPC UA, etc.) to enable real-time production data collection, analysis and reporting. This enables you to make data-driven decisions, optimize production processes and improve overall efficiency.

What is the payback period for investing in this equipment?

Based on our customer cases, the payback period is typically 18-36 months, depending on your product type, capacity requirements and market prices. Our equipment helps you achieve rapid payback through: (1) Increased production efficiency and reduced labor costs; (2) Lower product loss rate and higher quality rate; (3) Support for multiple product changeovers and increased line flexibility; (4) Reduced energy consumption and operational costs. We can conduct detailed ROI analysis based on your specific situation.

ROI & Cost Efficiency

Learn how our equipment helps you improve production efficiency, reduce costs and achieve better return on investment.

What are the maintenance costs for the equipment?

Our equipment is designed with easy maintenance in mind, with relatively low daily maintenance costs. Regular maintenance (monthly) mainly includes cleaning, lubrication and inspection, costing approximately 0.5%-1% of equipment price per year. Replacement costs for consumables like seals and conveyor belts depend on usage frequency, and we offer competitive spare parts pricing. We recommend adopting a preventive maintenance plan, which can significantly extend equipment lifespan and reduce failure risks.

What is the delivery timeline and installation duration?

Standard equipment delivery timeline is 4-8 weeks, depending on equipment complexity and your customization requirements. Installation and commissioning typically takes 3-7 days, with our professional installation team conducting complete on-site installation, debugging and testing. During installation, we provide comprehensive training for your operators to ensure they can independently operate and maintain the equipment. For urgent orders, we can provide expedited services.

What are the power, air supply, and footprint requirements?

Equipment specifications vary by model. As a general reference: standard filling lines require 3-phase 380V/50Hz power (or customized to your local standard), compressed air supply at 0.6–0.8 MPa, and footprint ranging from 2m² (single unit) to 50m²+ (complete lines). Detailed technical datasheets including power consumption, air consumption, dimensions, and weight are provided with every quotation. We can also assist with factory layout planning upon request.

Do you provide overseas installation and after-sales support?

Yes. We have extensive export experience and have shipped equipment to over 50 countries. For overseas projects, we can arrange factory acceptance testing (FAT) before shipment — either on-site or via live video. Our engineers are available for overseas installation and commissioning upon request. We also provide multilingual technical manuals (English, Spanish, Arabic available) and remote support via video call. Spare parts can be shipped internationally within 3–5 business days.

Export & Global Support

With extensive cross-border experience, we provide end-to-end support for international customers.

What payment methods and trade terms do you support?

We accept T/T (bank transfer), L/C (Letter of Credit), and Western Union for international orders. Standard payment terms are 40% deposit upon order confirmation and 60% balance before shipment. For large projects, milestone-based payment schedules can be arranged. We support major trade terms including FOB, CIF, EXW, and DDP, and can provide full export documentation including commercial invoice, packing list, certificate of origin, and bill of lading.

Payment & Trade Terms

We support flexible payment and trade terms to facilitate smooth international transactions.

Can you provide customized equipment solutions?

Yes, customization is one of our core strengths. We offer full customization based on your production capacity, product type, container specifications, and factory layout. Our engineering team will conduct a detailed needs assessment and provide tailored solutions. Minimum order quantity is 1 unit for standard models, and custom projects typically require a 30% deposit to initiate design. Customization lead time is 6–12 weeks depending on complexity.

Customization & Orders

We offer flexible customization services to meet your unique production requirements. Here are common questions about custom orders.